GoTo Connect, a beacon in the collaborative cosmos!
GoTo Connect facilitates remote collaboration. This is especially valuable for our company with dispersed teams and adopting remote work …
Starting at $27 per month per user
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What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
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Popular Features
- Answering rules (157)8.888%
- Message alerts (159)8.484%
- Directory of employee names (150)8.383%
- Call reports (143)7.878%
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Pricing
Basic
Starting at $27
Cloud
per month per user
Standard
Starting at $32
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $27 per month per user
Features
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Product Details
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What is GoTo Connect?
The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.
GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
For over two decades, GoTo has supported companies grow their business by offering:
- A cloud phone system with enterprise-grade features
- AI-powered contact center and customer engagement tools
- A unique visual dial plan editor, softphone functionality and advanced reporting
- 99.999% uptime and 24/7 customer service
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Integrations
GoTo Connect Competitors
GoTo Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
GoTo Connect Downloadables
Frequently Asked Questions
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
GoTo Connect starts at $27.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.1.
The most common users of GoTo Connect are from Small Businesses (1-50 employees).
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Reviews
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February 13, 2024
GoTo Connect, a beacon in the collaborative cosmos!
Score 9 out of 10
Vetted Review
Verified User
GoTo Connect facilitates remote collaboration. This is especially valuable for our company with dispersed teams and adopting remote work arrangements, allowing employees to communicate effectively regardless of their physical location. In addition, we reduced costs associated with traditional phone systems and hardware as the pay-as-you-go model and centralized management contribute to cost-effectiveness inside our organization.
- Collaborative Meetings
- Integration with Business Applications
- Collaborative Meetings
- needs more security and compliance features
- little customization options
- lack of real-time document editing
January 09, 2024
We do GoTo Connect suggest you GoTo too
We use GoTo Connect for our VOIP phone system and are very pleased with the voice quality, reliability, cost and service. My business partner and I use GoTo Connect for remote access of our office computers, which is also a good value, very reliable and exceptionally fast (data rate fast).
- Good value for service received
- Excellent customer service (when rarely needed)
- High-quality internet-based systems
- 100% reliable...never had any failures
- Very secure from data management standpoint
- I would like flexibility on billing - now set as auto-pay only on company credit card. We would like to pay by check or ACH.
- Better integration of GoTo Meeting, which we also use (and like)
- Better broad-plan pricing (like 'bundling') when we use multiple platforms as we do - and simplified billing
December 13, 2023
GoTo connect keeps you connected in a Flash every time !!
GoTo connect bind my company employees and customers worldwide to share all the information. It helps to manage video conferencing, meetings via on the go. It provides the easiest user interface. GoTo connect is very fast and reliable so we usually trust and use it for most of the communication tasks.
- Video conferencing
- Messaging
- Calling
- Screen sharing seamlessly while calling
- Chat bridges while video conferencing
- Seamless connectivity
December 11, 2023
User friendly VoIP
Considering we are a remote-first company, We use GoTo Connect as the central communication channel to collaborate internally with the teams and the client. The seamless communication between the teams has led to an increase in efficiency in the past couple of years. Additionally, it has facilitated real-time communication with the clients.
- The call quality is way better than the other options available.
- It is easy to use which has led to faster adoption.
- Call recording option is a great add on
- The app could be a bit more user friendly
- The price is a bit on the higher side
- More customizations in the product would have been great which is missing right now
December 11, 2023
GoTo Connect - A Great Product for the Price
GoTo Connect has been
very great as a video conferencing solution that allows for easy communication
and collaboration via chats and meetings – especially in a remote environment.
Furthermore, it has had recent updates, which has improved its overall
functionality. With its recent updates, it has also helped with syncing calls,
on my mobile, to calls on my PC, which is a plus as I am always on the go.
- Integration between Mobile and PC
- Great Audio and Visual Quality
- File Sharing
- Not marketed; many people do not use this.
- Bugs still need to be fixed.
December 11, 2023
GoTo Connect offers basic services for smaller users
We needed to update and modernize our exiting phone system which was antiquated and didn't provide any modern functions. We needed a system that worked for a staff that was more dispersed and not at their desks much of the time.
- Web based administration
- Apps for the entire ecosystem
- Easy to use, drag and drop setup for creating functional call trees
- Functionality is not updated on a rapid pace
- Apps have annoying quirks that aren't addressed and make them annoying to use
- Onboarding help is limited and not useful
- They are pushing integration with other software they have bought rather than fixing issues
- They are trying to create an all-in-one app, but they are doing this by purchasing other apps and trying to integrate them rather than building it them themselves. This leads to a less than ideal experience.
December 09, 2023
Seamlessly Integrate Instant Messaging, Video Conference Calls, and Daily Management in a Unified Platform
Go To Connect offer a very helpful and unique phone cloud system where you can manage multiple things at one admin portal.
I could easily sync my phone, call, scheduled meetings, team chats and groups all in one place.
I was using it for my calendar and and query management in a marketing company but it very useful in other different industries as well
I would really recommended this software to Business Owners and Sales people to keep themselves on top of the communication level with their sakeholders
I could easily sync my phone, call, scheduled meetings, team chats and groups all in one place.
I was using it for my calendar and and query management in a marketing company but it very useful in other different industries as well
I would really recommended this software to Business Owners and Sales people to keep themselves on top of the communication level with their sakeholders
- Internal meeting with more than 70 participants easily without glitches
- Multiple groups management
- Easy file sharing and economical messaging
- Very few people know about GoTo Connect. Good Marketing is required.
- In my experience, email Synchronization should be there. I haven't used it if its already there
- Integrations can be made more user friendly
We have a few remote workers that work on different days that answer phone calls for our office, and the phone mapping, as well as scheduling options, make it so easy to set things up and forget about it! We also had an easy time setting up a phone tree that helped direct callers to the correct person for their specific needs within our office.
- Phone Trees
- Call Mapping
- Scheduled Hours
- Assigning Users
- Assigning Phone Extensions
- Transferring Phone Numbers
- Speech to Text Voicemails via Email
- Call Recording
- Site user interface can be buggy sometimes
- Searching call records feels a little bulky
December 06, 2023
Major improvement over 1990s Comdial Impact phones (image search that to truly understand...)
GoTo Connect is the phone system we use for all employees here at our company. We have phone sets throughout the office and some of our remote employees have phone sets at their home offices as well. We also have the option of using the app on the smartphone which works quite well. This was useful during the start of the pandemic when our office was closed. We also receive voicemails to email via mp3 which is an improvement over our last phone system which was just an analog handset connected to a landline.
- Instant delivery of voicemails via email per user mailbox
- Allows virtual editing of contacts for use with hardware phone directory expansion
- Connects Goto account to smartphone via app
- Voice quality of calls on Goto smartphone app
- Latency time of calls on Goto smartphone app
December 05, 2022
GoTo Connect It helps to communicate easily.
GoTo Connect is like a VoIP telephony portal for conferencing and video conferencing, instant messaging, recording, PBX and much more. The platform works very well for me, thanks to its flexibility, ease of use and multiple options it helps me to keep in touch remotely with my students easily without much effort.We are currently working on web development and other collaborations, best of all GoTo Connect has good video/audio quality and is very easy for me and my students to use.
- Integration with Salesforce.
- Integration with Slack.
- PBX .
- IVR graph generator.
- Easy and fast implementation.
- Accessible.
- Free phone conferences and video conferences with more than 100 users.
- Good support.
- I haven't found any problems with GoTo Connect.
- It is accessible to everyone.
November 25, 2022
My Honest Experience with GoTo Connect (Formerly LogMeIn and Jive)..... The real uncut version.
We started with Jive, and as it transitioned to GoTo Connect, then GoTo Connect we stuck with it. We use this primarily as our main phone system. All incoming calls are routed through the virtual assistant and then into the phone map. I currently have 2 locations where we use the physical desk phones and then multiple users using the phone app. We have 7 physical phones currently. When we started with Jive, we had 2 divisions within the company. A landscape division and a power washing division. We have since sold off the power washing to focus on the landscaping. We have a small office so being able to clearly and easily route the calls with the virtual assistant is a huge plus. During COVID it was easy to have our office staff work remotely as the VOIP phones are easily plugged into any internet source.
- Ability to route calls, even complex multi-layer virtual assistance
- Reliability is HUGE - very minimal downtime
- Ease of setup and use
- Plug and Play anywhere!
- The app has sometimes been glitchy at least on our droids/iphones
- updating older phone software to be compatible with newer features
- The ability for multiple users access and respond to the texts
September 26, 2022
GoToConnect
We mostly use GoTo Connect as a phone system within our company. VOIP is nice to use at our remote mine sites where we only require an internet connection to make it work. It helps to keep people connected, and we've deployed Yealink video phones. Hence, we have instant video calls to accompany the audio portion which is a big help in keeping people connected when working remotely.
- Voice calls
- Video calls
- Messaging
- Softphone quality
- Software updates
- Software ease of use
September 24, 2022
One stop service, GoTo Connect
GoTo Connect was able to combine individual business needs for our stores, our call center, and remote workers into one seamless application. While we faced some challenges because our business was unique, GoTo Connect has been helpful in finding ways to have our needs met, and they are continuing to upgrade their services. Our business is unique in a way where we have public stores that have a different way of fielding calls than our call center does. With the use of dial plans, GoTo Connect Contact Center, ring groups, and more, we were able to move all our needs to their company.
- Contact Center
- Dial Plans
- GoTo Connect contact center reporting
September 21, 2022
GoTo Connect is the GoTo for connections!
GoTo Meeting is a valuable resource for gathering colleagues in conversation about issues we need to address when we cannot be together in person. We are able to host meetings with everyone in the company. Screen sharing during meetings helps everyone to see and discuss the topics and issues we face. We do not have to send screen shots or docs to the group for their review, they can simply look on their screen to see the information.
- We do not have to send screen shots or docs to the group
- Screen sharing during meetings helps everyone to see and discuss the topics
- Setting up a meeting is simple and fast
- GoTo Meeting could be more user-friendly for those not technically inclined
- Some staff members get quickly confused by the software
- Support is sometimes needed
September 14, 2022
My favorite GoTo
We use the GoTo Connect for our On Call (after hours calls). It is great for I am able to see who calls and if the on call technician reached out to the customer. I like that I am able to get emails of each call to which really helps after the weekend. Go To Connect is rather easy to use.
We love that we can see if our technician has returned the calls after hours or not.
We love that we can see if our technician has returned the calls after hours or not.
- The phone goes off right away
- Email the messages to my email as well
- Shows if we responded back to the customer
- If it could be set for one on technician each day instead of all phones going off each day.
July 20, 2022
GoTo Connect meets your VOIP needs
GoTo Connect is the phone system used by our case management department both with in house employees and at home employees. We also use it to conduct meetings and have training sessions. We have multiple lines that we assign users to based on skill, position, need etc. We also have a receptionist and customer service workers that field and reroute calls.
- Allows multiples lines for different business functions.
- Ability to assign users to different lines.
- Enhanced voicemail system.
- Being able to see users' availability.
- Being able to see users' call logs.
- Multi-line call forwarding.
- After hours recording services.
- Transcription services.
July 19, 2022
Superior Product
It is our primary telephone system. We also use it during the pandemic to work remotely. That function is completely transparent to our clients. We have 42 independent contractors. Each has a voice mail. They have the option of answering calls immediately or of getting their voice messages by e-mail.
- Simple to create call groups
- Easy to add or remove extensions
- Forward voice mails to an e-mail address
- Easier access to help functions
July 18, 2022
Simple, Clean and Supportive
GoToConnect was used in my organization as a way to keep up with day-to-day tasks between employees. The need stemmed from everyone working in separate office spaces, yet our work had some overlap. Corresponding through e-mail sometimes can get messy and it is important to keep administrative type work in a different "space" than typical services with clients. It's been easy to integrate new users and even a new office manager- which solves the problem of onboarding for our evolving team.
- Accessibility and integration via desktop app or browser is convenient.
- Tracking - Timestamps, voicemails, favoriting and other abilities allow for abundant ways to track calls/chats.
- Simplicity - The ease of use is high given that symbols and color schemes are very straightforward. This is a benefit to an older workforce who may not be as technically inclined and allows for people of all ages to understand how to use the platform quickly.
- Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
- Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
- Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
July 15, 2022
GoToConnect is truly MY JAM!
GoToConnect Hosted VoIP is the telephone system in use here at C.A. Goldberg, PLLC. I have used many other phone systems but have found GoToConnect to be the most user friendly and have a really awesome support staff. Instead of having to have technical support in house, we can easily add or remove phones, have moved offices with no loss of phone connectivity, have implemented the 'Follow Me' functionality for key employees, set up new equipment for conference calling, SO easily designed and developed an auto attendant process with the help of GoToConnect support personnel - all with having little to know real phone technical expertise.
- GoToConnect Customer Service is exceptional - you get to a knowledgeable representative quickly and they stay with you until the issue is resolved. If there is a reason for them to call you back, they actually do!
- Online Knowledge based support - if you have a question regarding how to do something, just google it! For example, "How do I set up a schedule in GoToConnect"? And, presto, the link to the documentation pops up. They have helpful videos and, if you still can't figure out, live help is always available.
- RELIABILITY - GoToConnect is up and at 'em 24/7, which is crucial in our service based business.
- GoToConnect has exceedingly robust reporting - when we need to track calls, productivity, etc. - we can get it from our reporting.
- So far, I have not seen any lack in the GoToConnect functionality, perhaps because our needs are fairly basic. One thing that would be nice is to be able to assign multiple people to get emails for voicemail from a single extension. That is, instead of just sending email to the extensions user or one email address, I would like to be able to have the ability to send to several.
I use GoToConnect for my business number. I have 2 lines, one for new customers, one for ongoing customers so we can split the calls. I have a physical phone which we hardly ever use, but is in the location of my business, and my partner and I use our cellphones with the app to take the calls on our cells.
- Sends an email with voicemails so I can make sure to reply ASAP.
- Customer service was great when I needed them at the begining. Patient, responsive, and knowledgable. The last time I had an issue it was not so great, so not sure if the quality is going down or it was just bad luck.
- When I picked up a call in Guatemala, the call would fall constantly. I was able to talk a little but it was a difficult connection.
- The app has glitches. It might get "stuck" on a call and not let you hang up. It sometimes logs out... but usually with a quick reset it works out again.
- Some local calls sound choppy, or the other end cannot hear me. I need to hang up and call again. Usually the physical phone works a little better than the cell app for this issue
July 12, 2022
Very Happy With GoToConnect
Score 10 out of 10
Vetted Review
Verified User
We use GoToConnect for our phone system. We have had no issues or problems with it. The feature I most like is that you can receive voice messages that are left by callers to the office by checking email no matter where in the world you are at the moment (as long as you have email access of course). You always know right away when someone has left a voicemail. This means that I can respond right away if need be. The system is set up so that callers can directly reach anyone in the office at their own personal extension and the administrative functions (billing and deleting messages, etc.) are very easy to do. The support staff has always been responsive and helpful whenever we have had any questions (as noted, we have had no negative issues at all in the 1-year or so that we have had the service). Our firm is very pleased.
- As noted, their customer support is very responsive and helpful. Very nice and friendly people.
- Nothing to add negatively as we have no complaints and have had no problems with the service.
July 12, 2022
We're Connected to the Matrix with GoToConnect
GoToConnect is used as our agency VoiP phone & text platform. Prior to using GoToConnect we were using Google Voice for the agency, as we grew in employee count we needed ways to transfer calls, place calls on hold, and add callers to conference calls. With GoToConnect we're able to handle all these tasks as well as text messaging directly from our desktop.
- Easy to implement desktop application
- Simple frontend user interface
- Mobile application is quite useful
- Could make the backend admin panel a bit more user friendly
- Adding lines/users
I use all the bundled services like fax through email, virtual meetings, and phone. The app is great for on-the-go checking of the voicemail and taking calls, etc.
- email for faxes
- mobility of use of phone services
- virtual meetings
- easier interface online
GoTo Connect is used in many ways within our organization. The main reason we chose to implement the GoTo service within our organization is for the ease of use and for connecting our team digitally across multiple platforms. We needed an alternative to Webex and looked at a few alternatives but found the encompassing capabilities of GoTo to cover all of our needs. We use it both domestically and internationally seamlessly and without any issues.
- Scheduling digital meetings with ease and a single click
- Sharing & collaborating in real time on a team project
- Video conferencing is simple to use
- Redesigning of the application makes it difficult for users to re-learn simple settings
- The lack of ability to form group chats and use the service while not in a meeting
- Screen share does not take up the entire screen which makes it difficult to sometimes view
June 21, 2022
GoTo Connect making it easy!
We use GoTo Connect as our primary VoIP system. All call routing, phone scheduling, and faxes utilize this system.
- Simplified Call Routing
- Virtual Faxing
- Voicemail to email
- Not being passed around when calling in
- Workflow for setting up new accounts could be more efficient
- Notifications that are targeted to the products we use when there is an outage, rather than "something is happening somewhere in the world" that's not particular to our organization.